What is VOIP?
IP address is well known & that IP stands for internet protocol. The IP is a unique numerical label assigned to each device that uses the Internet Protocol for communication. VOIP stands for voice over IP, this means that you call using your IP not your phone number.
Technically speech; VOIP services send your communications as data packets over the internet; opposed to traditional phone lines. Our PBX voice services aim to give you a private seamless telephone network that provides management of your communications through extensions & VOIP.
Our PBX VOIP Services
Select for IT offers a full VOIP phone service for business that integrates with the workflow.
On-premise self-managed VOIP
We provide you with the hardware required upon your business need & its management & monitoring is the end-user responsibility.
Managed PBX VOIP
Essential hardware based on the number of phone lines & installments needed is housed on-premise (at your business location), while the responsibility of managing, monitoring, configuring, updating & upgrading is our mission.
Hosted PBX VOIP
Select host & operate the PBX & your business connects to the hosted cloud-based PBX network via your IP network. In other words, your hardware or equipment is off-site & all other responsibilities of managing, installing, updating, upgrading … etc. is on us.
Integrated access VOIP
It is the VOIP service that integrates VoIP software and existing legacy phone systems. This offers to keep the old numbers as well as equipment while also gaining access to advanced telecommunications features.
Call center infrastructure
Our call center network infrastructure to be provided has distinctive architecture with Gateway Nodes, ACD Nodes, and Central Management Server.
Inbound Voice
We provide our call center inbound solution which is based on Cisco “Internet Protocol Contact Center “ (IPCC)which ensures that the customers can contact via multiple mediums such as phone, webchat, or email.
Outbound Voice
Our call center infrastructure has distributed dialer architecture and is integrated with the “Cisco” voice solution. Our predictive dialer preview modes of dialing, rule-based dialing with rules like LIFO and FIFO instantaneously applicable, time zone-based dialing, etc.